Reward Program Guide

Effective Date: 09.03.2026

1. Introduction

The Bitval Rewards Program is a promotional program made available through the Bitval platform and the Rewards Hub. It allows eligible users to receive certain promotional benefits for completing qualifying actions, such as account verification, deposits, trading activity, or other activities that Bitval may specify from time to time.

These Rewards Program Guide explain the general framework of how rewards work. 

From time to time, Bitval may introduce, remove, pause, or update specific rewards, campaigns, eligibility requirements, reward amounts, expiration periods, or redemption conditions. Those reward-specific details may be published in the Rewards Hub, on a campaign page, or in another notice within the platform. 

By participating in the Rewards Program, a user agrees to these Rewards Program Guide, together with the Bitval Terms of Service and any reward-specific terms displayed for a particular reward.

2. Reward Opportunities

Under the Rewards Program, Bitval may offer promotional incentives to eligible users. Rewards may include, for example, USDT vouchers, credits, coupons, fee discounts, cash-equivalent promotional balances, or other promotional benefits designated by Bitval.

Each reward may have its own conditions, including the required action, minimum threshold, verification requirements, time limits, expiration date, redemption conditions, withdrawal restrictions, or trading conditions. The rewards currently available, together with the relevant details, are set out in the table below:

Rewards are promotional only. They are not deposits, are not bank products, do not earn interest, and do not create any vested right or guaranteed future entitlement. 

3. Eligibility Terms for Receiving Rewards

To be eligible for any reward, a user must have an active Bitval account in good standing and must satisfy all general and reward-specific requirements set by Bitval.

Eligibility for any reward is subject to the user meeting the following requirements:

• complete successfully any required identity verification, KYC, AML, screening, or account security steps;

• reside in a jurisdiction where the relevant reward and Bitval services may lawfully be offered;

• not be restricted, suspended, closed, under review, or in breach of the Bitval Terms of Service;

• complete the qualifying actions exactly as described in the applicable reward details;

• satisfy any minimum deposit, trading, holding period, or timing requirements; and

• provide any information or documentation that Bitval may reasonably request to verify eligibility.

Bitval may also apply additional eligibility conditions to a specific reward. For example, a reward may require first-time KYC completion, a minimum deposit amount, a first trade of a certain value, trading activity over a specified number of days, or a valid referral-related action.

Rewards may be limited to one per user, or one per linked account group, unless Bitval states otherwise. Bitval may treat multiple accounts controlled by the same person, or accounts showing signs of coordination or abuse, as one user for reward eligibility purposes.

A user is not eligible for a reward if Bitval reasonably determines that the user engaged in abuse, manipulation, fraud, bad-faith conduct, self-referral, fake account creation, wash trading, circular transactions, misleading activity, circumvention of controls, or any other conduct intended to improperly obtain rewards.

Rewards may be credited only after Bitval verifies that all conditions have been satisfied. Subject to Bitval’s verification of eligibility and satisfaction of all applicable conditions, the relevant reward will generally be made available to the user within one (1) business day after completion of the required qualifying action. Bitval may delay, withhold, cancel, reclaim, or reverse a reward if the underlying transaction is reversed, refunded, charged back, disputed, found to be ineligible, or connected to suspected fraud, misuse, or a breach of these Rules or the Bitval Terms of Service. 

Where Bitval makes a promotional program or reward available in respect of actions previously completed by a user before the launch of that promotion or reward, such user may not be eligible to claim the reward unless the applicable reward-specific conditions expressly provide otherwise.

If a reward has an expiration period, it must be used or redeemed before the stated expiration date. Expired rewards are automatically forfeited, unless Bitval decides otherwise in its sole discretion.

4. Disclaimers and Limitation of Liability 

The Rewards Program is made available only to existing, duly registered users of Bitval who are eligible to use the Bitval services and whose access to, and use of, such services is not prohibited, restricted or otherwise unlawful under applicable law or Bitval policy.

The Rewards Program is not intended to constitute, and shall not be construed as, advertising, promotion, offering, solicitation, or marketing of crypto-asset services in any jurisdiction where such advertising, promotion, offering, solicitation, marketing, access to, or use of the Bitval services is restricted, prohibited, or requires authorization, registration, notification, approval, or licensing that Bitval does not hold.

Without limiting the foregoing, Bitval may refuse, restrict, suspend, or cancel participation in the Rewards Program for any user who is located in, resident in, established in, or otherwise subject to the laws of any restricted jurisdiction, including any Member State of the European Union, where participation would be restricted or not permitted under applicable law, regulation, regulatory guidance, or Bitval policy

The Rewards Program is offered on a promotional and discretionary basis. To the maximum extent permitted by applicable law, Bitval may modify, suspend, restrict, or terminate the Rewards Program, or any individual reward, at any time, including for legal, regulatory, compliance, risk, technical, commercial, or security reasons.

Bitval does not guarantee that any reward will always be available, that any reward will remain unchanged for any period of time, or that the Rewards Hub will operate without interruption or error.

Bitval is not responsible for any failure to receive a reward caused by incomplete verification, user error, inaccurate account information, technical malfunction, system outage, delayed settlement, blockchain congestion, third-party service interruption, force majeure event, or any circumstance outside Bitval’s reasonable control.

Nothing in the Rewards Program should be understood as financial, investment, tax, or legal advice, or as a recommendation to trade any digital asset. Participation in trading or digital asset activity involves risk, including possible losses.

Users are solely responsible for any taxes, reporting obligations, or other governmental charges arising from receipt or use of a reward.

To the fullest extent permitted by applicable law, Bitval and its affiliates will not be liable for any indirect, incidental, special, punitive, or consequential loss arising out of or related to the Rewards Program. To the fullest extent permitted by applicable law, Bitval’s total liability in connection with a specific reward will not exceed the value of that reward.

Bitval’s decisions regarding reward calculations, eligibility, issuance, reversal, cancellation, and interpretation of these Rewards Program Rules will be final and binding, except where applicable law provides otherwise.

If there is any conflict between these Rewards Program Rules and the Bitval Terms of Service, the Bitval Terms of Service will prevail unless the specific reward terms expressly state otherwise.