Overview
If you’ve lost access to your Authenticator app or suspect that your Bitval account has been compromised, act immediately. Your security is our top priority, and we’ll help you restore access as quickly and safely as possible.
What to Do
Stop all activity on your account
If you believe someone else may have access, do not attempt further logins until you begin the recovery process.
Start the account recovery flow
Attempt to log in to Bitval.
Select “Authenticator not available”
Follow the on-screen steps to verify your identity.
Prepare required information
To protect your account, we may request verification of:
A government-issued ID
A selfie verification
Contact us if you cannot complete recovery
If you’re unable to recover your account through the app or believe your situation requires urgent review, contact our support team directly at [email protected].
We’ll guide you through a secure manual verification process.